Refund policy
Last updated: December 3, 2025
Thank you for shopping with C.J. KYRIMA LTD.
Our return policy complies with EU consumer law while protecting our company from misuse.
1. Returns (General Conditions)
We accept returns within 14 days from the day you receive your order.
To be eligible for a return:
• The item must be unused, unopened, and in original packaging.
• It must include all accessories, manuals, and labels.
• You must provide a receipt or proof of purchase.
Items returned in used or damaged condition will not be accepted.
2. Products NOT Eligible for Return
For safety, warranty, and hygiene reasons, the following cannot be returned:
• Electrical items that have been installed (inverters, batteries, solar equipment)
• Products showing signs of use or installation
• Items ordered on demand (“Order Only”)
• Software, digital downloads
• Clearance items
• Items damaged due to improper installation or handling
This protects the company from returns on high-value electrical equipment.
3. Procedure for Returns
To request a return, contact us at:
📧 info@kyrima.eu
We must approve the return before sending the item back.
If approved:
• You will receive instructions and the return address.
• Shipping costs for returns are paid by the customer, unless the product is defective.
Items returned without prior approval will be rejected.
4. Damaged, Defective, or Wrong Items
You must check your order upon delivery.
If an item is damaged, defective, or incorrect:
• Report it within 24 hours
• Provide photos/videos of the damage
• Keep all packaging
We will evaluate the issue and provide replacement or support with the courier.
Damage during installation or misuse is not covered.
5. Refunds
Once the returned item is inspected and approved:
• Refunds are issued to the original payment method
• Refunds may take 7–14 days depending on your bank
• Shipping costs are non-refundable
• If the product shows signs of use, installation, or damage, no refund will be issued
6. Order Only / Special Orders
Products marked as “Order Only”, “Custom Order”, or specially ordered for a customer cannot be cancelled or refunded, as they are procured specifically for you.
7. Exchanges
We only replace items if they are defective or damaged on arrival.
8. Warranty
Warranty claims follow the manufacturer’s warranty terms.
Damage from incorrect installation, improper use, or external factors is excluded.
9. Contact Us
For return or refund enquiries:
📧 info@kyrima.eu
📞 +357 77 77 7736